Refund Policy

At Enirosa, your satisfaction is our priority. Here is our return and refund policy.

1. Return Window
You have 30 days from the date you receive your order to request a return or refund.

2. Return Conditions
To be eligible for a return, items must be:

• Unused and in their original condition
• In their original packaging
• Accompanied by proof of purchase

3. Non-Returnable Items
Certain items can't be returned, including customized products, final-sale items, and opened hygiene products.

4. How to Request a Refund
Contact us at support@enirosa.com with your order number and reason for return. We'll provide instructions for returning the item.

5. Refund Processing
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be credited to your original payment method within 5–10 business days.

6. Return Shipping
Return shipping costs are the customer's responsibility, unless the item was defective or the error was ours.

7. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at support@enirosa.com with photos of the issue. We'll offer a replacement or full refund, at no cost to you.

8. Contact Us
For questions about our refund policy, email support@enirosa.com or call +1 (929) 287-1536.