At Enirosa, your satisfaction is our priority. Here is our return and refund policy.

1. Return Window
You have 30 days from the date you receive your order to request a return or refund.

2. Return Conditions
To be eligible for a return, items must be:

• Unused and in their original condition
• In their original packaging
• Accompanied by proof of purchase

3. Non-Returnable Items
Certain items can't be returned, including customized products, final-sale items, and opened hygiene products.

4. How to Request a Return
Email support@enirosa.com with your order number and the reason for the return. We will confirm your request and send you the return address and instructions. Please do not send an item back before you have received those instructions.

5. Refund Processing
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be credited to your original payment method within 5–10 business days.

6. Return Shipping
Return shipping costs are the customer's responsibility, unless the item was defective or the error was ours.

7. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at support@enirosa.com with photos of the issue. We'll offer a replacement or full refund, at no cost to you.

8. Cancellation
You can cancel an order free of charge as long as it has not yet been shipped. Email us as soon as possible and we will refund you in full.

9. Consumers in the EU and the UK
If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return window is offered in addition to that right and does not replace it.

10. Contact Us
For questions about this policy, email support@enirosa.com or call +1 (929) 287-1536.

Momed LLC (Enirosa), 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States.